Reflect how you have taken responsibility for your work/actions, including recognizing and rectifying mistakes.
Drawing on work or personal examples analyze how you would/have taken responsibility for your work/actions, including recognizing and rectifying mistakes
Assessment Guidance
- Taking Responsibility – for example, understanding and clarifying work requirements, being clear about ethics and values and ensure their own capability, managing their time and completing projects and meeting deadlines within agreed timescales.
- Recognising mistakes – for example, admitting and acknowledging mistakes
- Rectifying mistakes –for example, identifying options to correct the mistake and agreeing and taking the best course of action to mitigate the impacts.
- Learning from experiences – you should identify what you have done or will do differently.
INDICATIVE CONTENT
Taking responsibility: ongoing review and taking responsibility for own work, for example knowing and clarifying work requirements and responsibility levels, being clear about ethics and values, ensuring own capability to meet requirements, time management and completing work within agreed timescales, checking quality of work, confirming client/recipient satisfaction with work done. Recognising and rectifying mistakes: taking responsibility for mistakes, for example recognising, admitting, acknowledging mistakes; identifying options to correct, mitigate or ‘compensate’ for mistakes; agreeing and taking best course of action; learning from mistakes. Cultural issues of face-saving and techniques for apologising.
WHY IS IT IMPORTANT TO ACKNOWLEDGE MISTAKES (IN THE WORKPLACE)?
Admitting when you’re wrong builds trust and shows integrity. Typically, when leaders realize they’ve made a mistake, others have noticed, too. Leaders who then fail to admit they were wrong leave employees feeling as though their leaders consider being right more important than being honest. Taking responsibility demonstrates that leaders value integrity over the easier paths of laying blame or hoping their mistake won’t be exposed.
Admitting when you’re wrong also shows you’re aware of, and therefore in a position to learn from, your mistakes. This can build further confidence in
Source: The Value of Acknowledging Your Mistakes (td.org)
HOW DO YOU ACKNOWLEDGE MISTAKES?
- ALLOW YOURSELF TO FEEL BAD
It’s completely normal to feel embarrassed, ashamed, disappointed or worried that you might get fired.
Accept what happened and allow yourself to take in those emotions — but not for too long. Then, take a few deep breaths and tell yourself, It’s not the end of the world.
- ASSESS WHAT HAPPENED
Pretend it was someone else that made the mistake and evaluate what happened with a calm, objective eye. Ask yourself these essential questions:
• What was the mistake?
• What actions led to the mistake?
• What were the consequences of the mistake?
• What should the person have done instead?
• How can this be prevented in the future?
Maybe it wasn’t your fault at all, but you won’t know until you look at the situation from an unbiased perspective.
- FIX YOUR MISTAKE (IF POSSIBLE) AND APOLOGIZE
If there’s a way to fix your mistake, do it immediately. Then, let your boss know what happened and apologize. Depending on how big or small the mistake was, you can do it via email or in person.
Keep it short and get to the point: “Hi [X], I sent you the wrong sales report this morning. I’m so sorry about that. I just emailed you the correct one, but please let me know if there’s anything else I can do.”
If any of your colleagues were affected by the mistake, reach out and apologize to them as well. But be mindful of who you share the news with — not everyone in the office needs to know.
- HAVE A PRIVATE MEETING WITH YOUR BOSS
This isn’t always necessary, but if your mistake led to some serious consequences, ask your boss if you can have a private meeting.
When you have your sit-down, be factual, clear and take responsibility: “I wanted to apologize again for [X] and explain to you what happened.”
Your boss expects you to make mistakes, so don’t whine or try to come up with excuses.
- OFFER A SOLUTION
After you’ve explained what happened to your boss, offer a solution. You might say: “I know I already missed the deadline, but I can stay late today to finish things up.”
If you truly can’t think of a solution, just be honest: “I want to rectify the situation, but I’m not sure how. What can I do to make things better?”
- CHANGE HOW YOU WORK
You should constantly be adjusting your work style until you find a routine that works best for you.
If you’re always missing deadlines and behind on your work, consider waking up earlier so you can get a head start to your day. Incorporating healthy habits like taking walks outside or meditating for a few minutes can also help improve your focus.
- BE KIND TO YOURSELF
Learn from your mistakes, eliminate any negative self-talk and then let it go. The mistakes you make won’t ruin your career, but how you react to them can.
Source: Here’s exactly what to do—and say—after you’ve made a mistake at work (cnbc.com)
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