Process Control

As a current or future health care administration leader, you will likely engage in creating and presenting attribute control charts for your health services organization. As you have examined in this course, the use of attribute control charts will depend on the specific processes in your health services organization that require monitoring and oversight. Apart from interpreting and understanding the results of control charts for ensuring that processes are in control, developing skills in creating attribute variable control charts is necessary for health care administration practice.

For this Assignment, review the resources for this week that are specific to attribute control charts. You should focus on mimicking the development of p and np charts as demonstrated in the readings for this week.

THE ASSIGNMENT: (3–4 PAGES)

• Using SPSS and Microsoft Word, complete problems 1 through 5 on pages 297–299 in the Ross textbook. Show allwork. Submit both your SPSS and Word files.

• Ross, T. K. (2014). Health care quality management: Tools and applications. San Francisco, CA: Jossey-Bass.

  • Chapter 7, “Statistical Process Control for Monitoring Failure Rates” (pp. 265–299)

  Arthur, J. (2016). Statistical process control for health care. Quality Digest.

  U.S. Department of Commerce, National Institute of Standards and Technology. (2016). NIST/SEMATECH e-handbook of statistical methods.