Performance Opportunities

Question 1

Option #1: Improvement Model Memo

For this assignment, select one of the following performance opportunities:

• Patients experience long wait times and delays for outpatient diagnostic services.
• A large number of hospitalized patients develop a wound infection following surgery.

Next, select a specific improvement model (such as PDSA, RCI, FOCUS-PDCA, FADE, Lean, and Six Sigma) to address your chosen opportunity.

Write a memo addressed to the CEO of the organization, explaining why the model you chose would work best for that opportunity.

The memo should be well-written and meet the following requirements:

• Two pages (single-spaced) in length
• Include at least three references from the peer-reviewed articles.

Question 2

It is important that health care organizations train and mentor potential successors for critical positions. One way organizations do that is through succession planning. Define succession planning, explain its importance to organizational vitality, and discuss the succession planning process.

The initial post should be at least 400 words.