Managing Technology Operations and Innovations

INTRODUCTION

Throughout your career in IT management, you will be asked to develop and improve a company’s IT department, including staffing and innovative solutions. Once a company has finalized its strategic goals and budget, an organizational and resource plan needs to be developed. Then, innovative staffing solutions and job descriptions need to be developed with assistance from Human Resources (HR).

For this task, you will create an IT organizational and resource plan that includes an annotated hierarchical organizational chart for the company described in the attached “Treasure Chest Case Study.” The case study should be read before beginning this task. Once the chart is complete, you will write a job description for one of the positions and then propose innovative replacements for two other positions. Finally, you will write a recommendation to the Steering Committee summarizing your plan and its alignment with business processes.

The skills you showcase in your IT organizational and resource plan and recommendations will be useful in collaborating with the various stakeholders you will work with during your career. This IT organizational and resource plan may also be added to your portfolio to show to future employers.

SCENARIO

You were recently hired as the new chief information officer (CIO) at the SaaS treasury management company, Treasure Chest. Your main responsibility is to implement innovative changes and become the direct report for the entire IT department. The CEO has been doing this prior to your hire. You have been assigned to review the department staffing to ensure you have the right people and resources in the right positions. The CEO is looking for innovative ways to solve the staffing problem and wants you to collaborate with HR to fill these positions. You have been given Treasure Chest’s case study and strategic goals and need to ensure your IT organizational and resource plan aligns with the company’s business demands.

REQUIREMENTS

Your submission must be your original work. The originality report that is provided when you submit your task can be used as a guide.

You must use the rubric to direct the creation of your submission because it provides detailed criteria that will be used to evaluate your work. Each requirement below may be evaluated by more than one rubric aspect.

A. Create an IT organizational and resource plan to meet the needs outlined in the attached “TreasureChest Case Study” by doing the following:

1. Create an annotated hierarchical organizational chart illustrating 10–12 individuals in six various roles in the IT departmental structure and processes, including the type of resources (e.g., full-time employees [FTEs], outsourcing, contracting, inshore, offshore, etc.) for each of the six roles.

Note: An annotated organizational chart is a chart to which you add labels for each role and resource type.

a. Write a job description for one of the roles in your organizational chart that includes information for each of the following aspects:

• heading information (e.g., job title, pay grade, relationships)
• summary of the role components and their overall benefit to the organization
• objective summary of the job
• job duties and responsibilities
• qualifications

1. Propose an innovative strategy to improve efficiency and reduce headcount by doing the following:

a. Describe a collaborative partnership with an internal or external business resource to replace one FTE or role in your organizational chart, including two examples of how the replacement is innovative and will move the company forward.

b. Describe a technology to implement to replace one FTE or role in your organizational chart, including two examples of how the replacement is innovative and will move the company forward.

B. Write a recommendation to TreasureChest’s Steering Committee detailing your IT organizational and resource plan from part A by doing the following:

1. Summarize how your plan meets the company’s business goals and provide two examples from your plan that support your claims.
2. Describe two IT practices aligned to either COBIT or ITIL that contribute to the viability of your plan and provide two examples from your plan demonstrating the application of each practice.
3. Recommend two innovative organizational resource technologies to improve service at the company and provide two research-based examples demonstrating the successful application of each technology.

C. Acknowledge sources, using in-text citations and references, for content that is quoted, paraphrased, or summarized.

D. Demonstrate professional communication in the content and presentation of your submission.