Leo Tech is a growing software company that has taken off in the past few years. They
started only 5 years ago in a garage in Central Florida and are now up to 65 full-time
employees, revenues of $500 million, and an anticipated IPO in the next year. They’re
growing by leaps and bounds!
The problem: they’re growing out of control. The owner, president and CEO, Fritz DeLeon
has hired family, friends, and friends of friends whom he trusted, and never really had time
to spend on formal job analysis or job descriptions. Now that the company is getting bigger,
people are getting confused about who has which responsibilities. He is also starting to hire
more people he doesn’t know very well, and it can be tough to ensure they understand
exactly what is expected of them when they are hired (other than a few sentences he jots
down on an employment agreement).
Fritz has contracted with you to do some job analysis and create some job descriptions for
Leo Tech. Your task is to choose TWO from his priority list of job titles, describe your plan
to conduct job analysis for each job title, and provide a job description for each job
title. You will find it useful to discuss what type of job analysis you would conduct, what
resources (including SMEs) you would include, and what methods you would use to collect
information. It may also be useful to compare/contrast your plans for job analysis since you
must choose TWO different job titles.
Job Titles @ Leo Tech for Job Analysis Project
(numbers in parentheses indicate how many are currently employed at Leo Tech):
Customer Support Specialist (10) Customer Support Manager (1)
Program Developer (25) Sales Account Manager (1)
Senior Program Developer (4) Software Quality Analyst (6)
Sales Account Specialist (8)
Expect to take approximately 4-6 pages (double-spaced, 12-point font) to complete this
assignment, including your description of the job analysis plans and the job descriptions.
Please note that your job descriptions do not need to be double spaced and should follow
an outline or bullet format similar to the example on p. 140 of your textbook.
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