- List three sources of current information that you could use to provide advice on international regions and destinations.
- What features of international destinations do you need to have good knowledge of, to best meet the needs of your customers? Include operations, functional, geographic, socio-economic and cultural.
- Review a variety of (at least three) Internet sources of information and list 8 travel and tourism products that are offered. Include in your answer the website URL showing the product details, rather than the home page.
- Select 2 destinations that currently have a health and safety travel warning advice. These might include an outbreak of disease, earthquake or terrorist threat. In your own words outline the information that potential customers traveling to that destination would need to be aware of. Write your communication as you would write an email advising your customer of the travel advice.
- List 2 local or international websites that offer official up to date information on health and safety issues for international destinations.
- List 2 places to refer your customers to if they want more information on vaccinations for their travel overseas.
- list at least 2 key information points about health and vaccinations that you might advise to your customers who are traveling overseas.
- List 2 sources of information on regulatory issues for traveling to an international destination, including passport and visa requirements and restrictions for visiting that destination.
- Select the best method/s of storing international destination information, so that you and your team members can access it for future use. There may be more than 1 correct answer, Select all correct answers.
- Outline why it is important to get feedback from colleagues and customers about their experiences with international destinations.
- List 2 ways to seek feedback from colleagues and customers about their experiences with international destinations.
- Select why it is important to share information that you learn about international destinations with your colleagues.
- List 2 open and 2 closed questions you could ask the customer to help you present them with products that are valuable to them?
- Outline the ways that you could ensure that the customer is provided with prompt, current and accurate product information and advice. Include the recommended task turnaround time in your answer.
- Outline the ways that you can present information to customers who may have special needs, for example customers who may be vision impaired.
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