Improvement of Technology

Scenario

Argos is increasingly utilising IT systems to improve its operations and become more competitive. With the expansion of digital stores, IT systems will become more important regarding customer data collection.

You need to produce a report that explains how communication processes are initiated and developed within the company. Additionally, you are expected to analyze the existing data collection, information and knowledge management systems and be able to provide suggestions on enhancing the current practices.

Your last task given by the company consists of creating an Information and Communication strategy, which highlights all the potential growth and development areas. You are expected to produce a report covering the following:

  1. Report of the existing forms of business communication within chosen organisation (3.1)
  2. Examine the current approaches to data collection and knowledge sharing (4.1)
  3. Propose an action plan that will improve data collection and knowledge sharing within the organisation. [LO 3.2 & 4.2]
  4. Justify the required actions for a strategy that would improve the integration of information, communication and knowledge systems within the organisation (3.3)(4.3)

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