Customer Payments

Read the case study and identify and prioritize four critical business processes for each business area and perform a risk assessment following the Risk Assessment Form provided by the instructor and as identified by further research.

  • Your business areas should be well defined and appropriate to the case studies. The four critical processes per business area should be clearly explained and correctly relates to the case study.
  • You should conduct a risk assessment for the business area and four critical processes, ensuring that these are well defined and appropriate to the business scenario provided in your content area.
  • The risk assessment categories (columns) should be complete and measures clearly defined.
  • The mitigation strategy, additional measures, and contingency plan for the risk should be well defined and mapped to the business area and four critical processes.

This assignment should focus on man-made or natural disasters as you identify risks.

Here is guidance on populating the spreadsheet:

What is a business area in this scenario? Marketing, Human Resources, Payroll, etc. You are to list these (and you can use your own names or labels), then identify four critical business processes for each area. For example:


  • Creating billing invoices
  • Management company financial assets
  • Producing financial reports
  • Collecting customer payments

After laying out those 4 processes (these are just examples), you will then work through the matrix. Without this, it is hard to just take a generalized business area and provide mitigation steps. So, on your risk assessment spreadsheet, please ensure that you state the business areas and then provide 4 processes for each of these areas. You will then assess the risk for each of the four processes (man-made or natural) as you traverse across the matrix.

Probability of Occurrence:

Very Likely: 91-100%

Likely to occur: 61-90%

May occur about half of the time: 41-60%


Very unlikely to occur: 0-10%

The next column asks you to justify your selected probability of occurrence.

Impact Intensity:

The impact intensity of the risk can be categorized as High, Medium and Low depending on how critical the risk and its effects can be.

The next column asks you to justify your selected impact intensity.

Existing Measures:

The policies, procedures, and resources which are already available to prevent or reduce the impact of the risk.

Mitigation Strategies:

After analyzing all the aspects of the risks and the existing preventive measures that can be used, the project team needs to decide on the mitigation strategy to deal with the risk. There can be four different mitigation strategies. Please note that various risk management guides will provide other flavors of mitigation strategies, but for purposes of this assignment, let’s go with the following:

Risk Avoidance:

Risk avoidance is the opposite of risk acceptance. It is the action that avoids any exposure to the risk whatsoever. Risk avoidance is usually the most expensive of all risk mitigation options.

Risk Transference:

Risk transference is the involvement of handing risk off to a willing third party. For example, numerous companies outsource certain operations such as customer service, payroll services, etc. This can be beneficial for a company if a transferred risk is not a core competency of that company. It can also be used so a company can focus more on their core competencies.

Risk Limitation:

Risk limitation is the most common risk management strategy used by businesses. This strategy limits a company’s exposure by taking some action. It is a strategy employing a bit of risk acceptance along with a bit of risk avoidance or an average of both. An example of risk limitation would be a company accepting that a disk drive may fail and avoiding a long period of failure by having backups.

Risk Acceptance:

Risk acceptance does not reduce any effects, however, it is still considered a strategy. This strategy is a common option when the cost of other risk management options such as avoidance or limitation may outweigh the cost of the risk itself. A company that doesn’t want to spend a lot of money on avoiding risks that do not have a high possibility of occurring will use the risk acceptance strategy

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