Conflict Resolution


This week, we discussed leadership. We learned how employees, processes, systems, and strategies are ultimately formulated, influenced, or decided upon by leaders. An organization’s leadership competency is its primary determinate of performance. After reading the case of “A Team in Trouble¬†Download A Team in Trouble,” write an essay responding to the questions below.

What is the underlying cause of the conflict?

What should your role be as a leader helping this team?

What steps would you take next to manage the conflict?

What are the basic options, and for each option what are the risks and potential benefits?


Submit your essay as a 2 page Word document that is attached to your initial response.

To answer the questions, please conduct research beyond the textbook from this course – for example, utilize Web sources, resources at your public library, and your professional networks.

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