Suggest the best communication for the following messages. Assume that all channels are available, ranging from face-to-face conversations to texts to written reports. Be prepared to justify your choices based on the richness of each channel.
- Start by reviewing the Module 2 Exploration: Channel Selection and Richnes
- Read each of the following eight scenarios.
- Choose the best channel for your message.
- Provide an explanation for your choice.
Scenario 1: You are sitting on the couch in the evening watching TV when you suddenly remember that you were supposed to send Jeremy some information about a shared project. Should you text him right away before you forget?
Scenario 2: As an event planner, you have been engaged to research sites for a celebrity golf tournament. What is the best channel for conveying your findings to your boss or planning committee?
Scenario 3: You want to persuade your manager to change your work schedule.
Scenario 4: As a sales manager, you want to know which of your sales reps in the field are available immediately for a quick teleconference meeting.
Scenario 5: You need to know whether Amanda in Printing Services can produce a rush job for you in two days.
Scenario 6: You are the manager of a retail store and must inform your ten long-time employees that hours will be cut starting next month and that the business may eventually close.
Scenario 7: Your firm must respond to a notice from the Internal Revenue Service announcing that the company owes a penalty because it underreported its income in the previous fiscal year.
Scenario 8: You are the head of public relations for a cruise line that operates out of Miami. You are shocked to read a letter posted on Facebook from a disgruntled passenger, complaining about the service and entertainment on a recent cruise. How should you respond to this social media post?
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