Bank Business

Question 1

The purpose of this assignment is for students to learn how to apply Statistical Process Control Methods to a business process.

Assignment Steps

Resources: Microsoft® Excel® and PowerPoint®

Select a complex continuous process from your personal life or work. The process can be the same as in Week 1 assignment.

Complete the following:

  • Use Microsoft® Excel® to calculate the defined process metrics including variation and process capability.
  • Use Microsoft® Excel® and PowerPoint® to develop and display a control chart for the process.

Evaluate the control chart and process metrics using Statistical Process Control (SPC) methods.

Evaluate whether the process could benefit from the use of Six Sigma tools.

Develop a 525-word executive summary in which you describe your Statistical Process Control project and include the control chart with SPC.

Format your assignment consistent with APA guidelines

 

Question 2

Discuss the project closeout process for your team’s project in a 1,050- to 1,400-word paper.

Address the following:

  • How customer final approval will be received.
  • Criteria to be met for the customer to agree that the project is successfully completed.
  • The lessons learned as the project is completed. What was done well? What could have been done better?
  • Project team roll off – what happens to the project team members? How soon can they roll off the project?
  • Communication to stakeholders will be in what form?

The project was developing a drive thru bank business

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