Case study
Description of Assignment:
You will be expected to read the case, examine related course content, and consider any broader context information. You will then be expected to respond to the questions raised and present your analysis in a short report to be read by the company.
Course content is about:
- Operations management and strategy
- Process positioning 4V’s (volume, variety, variation in demand, visibility), layouts (fixed position layout, functional layout, cell layout, product line layout)
- Process mapping (throughput time, process flow, balancing process)
- Demand and capacity management (different frameworks and forecasting methods judgement method, time-series method, causal method)
- Determining improvement priorities (using the Importance Performance matrix), six sigma for process control and process variation
- How customers respond to failure, preventing failure, complaint value chain
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