Informational Interview

SIGNATURE ASSIGNMENT: Informational Interview
Introduction to Management

Interviewee First and Last Name
Interviewee Job Title or Team Leadership Role- Customer Service Supervisor
Interviewee’s Employer or Business (if owner)- Movement Mortgage
Interview Date- April 7, 2024
Interview Time- 4:00pm
Interview Modality (i.e., phone, in person, WebEx, email, etc.)- Phone/Video Chat

Interview Questions

1. Please describe the navigation of your career path that led to your current management or team leadership role.
2. What are the qualifications (e.g., education, certification, special skills, training, and experience) necessary to perform in your current management or team leadership role and how do you keep your skills current?
3. Briefly share three or four main strengths regarding your hard/soft skills or experience that will allow me to gain a healthy perspective of what makes you successful in your management or team leadership role.
4. How do you incorporate the four functions of management—planning, leading, organizing, and controlling—into your work routine and which of these functions do you tend to practice or focus on the most?
5. Please describe a typical workday or work week and the decisions you must make on a frequent basis regarding management or team leadership issues.
6. What do you enjoy the most and what do you enjoy the least about your management or team leadership role and why?
7. What are your upward mobility aspirations with regard to a promotion, greater responsibility, or a possible career change?
8. With a focus on strengthening cohesion within the teams that you lead, what do you look for (in terms of criteria) when assigning or selecting new team members?
9. To what extent is compensation based upon individual accomplishment and to what extent is it based upon achieving team or department goals?
10. How are the team members or employees in your group evaluated and what reward criteria is offered to motivate them beyond just compensation?
11. With regard to conflict resolution, please discuss an example of conflict that occurred within your team or department and describe how you effectively resolved this conflict.