- Briefly describe the project quality management process and its critical importance to project success. Identify some of the challenges associated with identifying quality requirements in a project.
- What are the three main outcomes of quality control? How does quality assurance differ from quality control? Briefly describe each of the outcomes and provide an example from experience or from additional research.
- What are the five phases in the DMAIC process? Briefly describe each one and select phase and provide practical examples of activities typically conducted.
- Describe the balanced scorecard approach and why utilization is critical to delivering acceptable project deliverables.
- Explain the key steps toward closing a project and the role of lessons learned in future project planning and development.
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