Download the case study “Knowledge Management at Acme Consulting” from UTS Online and answer the following questions.
1. (a) According to Jeff Oulton, “Knowledge is our lifeblood”. What does this mean and why knowledge is so important to management and IS consulting firms like Acme?
(b) Using evidence from the case study, explain in detail how a knowledge management system can help consulting firms like Acme to be more competitive and productive?
2. (a) What is an Intranet and how it may help companies?
(b) Using evidence from the case study, explain why some of Acme’s consultants found their Intranet useless and unproductive?
3. In a with Oulton, Josh reported that they need a knowledge management strategy and to invest more in technology. However, Oulton was concerned that it is hard to convince Acme’s partners and board members to spend money on a new technology for a knowledge management strategy. You are going to help Josh to prepare a business case for pursuing the board members. Explain to board members what a competitive advantage is . How a knowledge management strategy can bring competitive advantage to Acme’s business?
4. Following Question 3, if Acme wants to implement a knowledge management strategy, propose four key high level objectives that your proposed strategy will address. Use evidence from the case study to ensure your proposed objectives are relevant to Acme’s problems.
5. If Acme’s board members approve the idea of a new knowledge management system, discuss four factors that Acme need to consider for deciding whether to outsource this project or in source it.
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