Development School

Session four of this course discusses nine different change tools. Your task is to choose two, and critically evaluate their usefulness to effect change for BOTH a manufacturing company and a service company. Note: you are NOT to investigate Lewin’s Classical Model.

The available change tools to evaluate are:

•  Socio-technical system approach
•  The organisation development school
•  The learning organisation
•  Lean production
•  TQM
•  Business process re-engineering
•  Best practice
•  The high-performance work organisation.

Your evaluation should resolve the question “Are these change tools appropriate, not appropriate, or partially appropriate to change both a manufacturing company, and a service company?” along with an explanation of how you reached that conclusion.