Development School

Session four of this course discusses nine different change tools. Your task is to choose two, and critically evaluate their usefulness to effect change for BOTH a manufacturing company and a service company. Note: you are NOT to investigate Lewin’s Classical Model.

The available change tools to evaluate are:

  •  Socio-technical system approach
  •  The organisation development school
  •  The learning organisation
  •  Lean production
  •  TQM
  •  Business process re-engineering
  •  Best practice
  •  The high-performance work organisation.

Your evaluation should resolve the question “Are these change tools appropriate, not appropriate, or partially appropriate to change both a manufacturing company, and a service company?” along with an explanation of how you reached that conclusion.

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