Customer Driven Quality

Question 1

Write a 1,050- to 1,400-word paper in which you discuss the following items:

  • Discuss quality concepts and theories for supply chain management.
  • Define process driven and customer driven quality and provide real-life examples.
  • How do different quality theories impact various industries such as manufacturing and the service industries? Please provide examples.

Format your paper consistent with APA guidelines


Question 2

Prepare a simple matrix using the faculty-approved organization/industry from Week 1 in which you compare and contrast business-to-business (B2B) and business-to-consumer (B2C) e-commerce in terms of security, SCM monitoring, and performance enhancement.

  • Your matrix should include various elements (payment systems, customer service, inventory monitoring tools, account access and permissions, etc.) and a minimum of three industry examples to support your analysis.

Write a 700-word summary of your matrix and cite three separate resources in addition to your textbook.


Question 3

How has outsourcing impacted inventory management at OEM manufacturers? Are direct shipments a good practice to save lead-time? (Direct shipments refers to a supplier shipping product to another supplier for processing, instead of the OEM manufacturer to be received and inspected).

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